Tourism Skills & Development

People will always be at the heart of our industry, and as a result, there will always be the need to support and develop those working or looking to enter in tourism.

Having the right skills is an underpinning principle of the national tourism strategy, and the strategic approach over set out in Scotland's Tourism Skills Investment Plan (TSIP) which is overseen by the Tourism Skills Group. The skills plan is not just about training, it is about ensuring employers and employees to have rewarding and enjoyable careers in the sector, as well as encouraging others to join this diverse industry.

The TSIP was launched in 2012 and closely aligns with the national tourism strategy, Tourism Scotland 2020. In autumn 2015, a review of the Plan was commissioned. The aim of the review was to check on progress and make any adjustments required. The refreshed TSIP can be downloaded here and the updated skills priorites are shown below.

Tourism Skills Priorities:

  • Improving management, leadership and enterprise skills across the sector.
  • Supporting the development of professional and digital skills for all in the sector.
  • Ensuring staff at all levels understand and are able to ro respond to visitor needs and expectations.
  • Raising the attractiveness of the sector.


If you are an employer and looking for training and employment support, click here.
If you are an employee and looking for careers and training support, click here.

Useful Downloads & Links


Tourism Skills Group

Made up of representatives from leading bodies within the industry, this group is responsible for overseeing the implementation and development of the Tourism Skills Investment Plan in line with the national tourism strategy Tourism Scotland 2020 priorities. The main group is shown below. Sub-groups have also been established. 

logo Apex Hotels
Robert Allan
HR Director (Chair)
asva ASVA
Eva McDiarmid
city of g college
City of Glasgow College
Gordon McIntyre
Head of Department, Hospitality
fsb-logo-no-strap Federation of Small Businesses
Barry McCulloch
Senior Policy Advisor
glasgoe Glasgow Service with Style
Stella Callaghan
Project Manager

HIT Scotland
David Cochrane
ioh_logo Institute of Hospitality
Anne Harper
marriott Marriott Hotels
Patricia Rainey
Cluster Director of HR (Scotland/North)

people 1st
People 1st
David Allen
Director of Scotland Client Relationships & Business Development
SE loghhho (rgb) Scottish Enterprise
Stephen Williamson
Sectors & Commercialisation
layout_set_logo Scottish Local Authorities Economic Development Group (SLAED)
Ann Camus
Fife Council

Scottish Tourism Alliance
Caroline Warburton
National Tourism Strategy
scot tours Scottish Tourist Guides Association
Patricia Blain
Training Manager
download Scottish Training Federation
Andrew Douglas
Vice Chair

Skills Development Scotland
Lawrence Durden
Tourism Industry Manager
springboard-uk-logo SpringboardUK Scotland
Kelly Johnstone
Scotland Director
utysiy Tourism Society Scotland
Carole Sherlock

Andrew Cunningham
Learning & Organisation Development Manager