Call for Evidence on the Consumer Contract Regulations (CCR)
The Department for Business Energy and Industrial Strategy has published a Call for Evidence on the Consumer Contract Regulations (CCR). These regulations govern:
- The information which a trader must give to a consumer before and after making a sale
- How that information should be given
- The right for consumers to change their minds when buying at a distance or off-premises
One of the most important aspects of the CCR is the “right to cancellation” provisions for off-premises sales. Currently, for most goods and services, customers have a 14 day right to return goods or cancel services. However, there is an exemption to these cancellation rights for a wide range of tourism products including tourism accommodation, flights, car hire, tickets to events and services relating to leisure activities that take place on a specified date or period.
If legislation was to change with accommodation providers having to offer guests the right to cancel, without any penalty, within 14 days of making the booking, this could pose problems and challenges, particularly for smaller accommodation providers.
The deadline for submitting your contribution to the consultation is 1 May.
You can find the consultation here.
